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Frequently Ask Questions

Welcome to Grand Garden FAQs station, you can get a quick look about your puzzle here.
If the following still cannot help you, please feel free to chat with our online customer service on the right side.
You can also send us e-mail at any time: scan.dv@vip.163.com . Our staff will make most effort to help you.

What payment terms do we accept?

We accept the payment terms of T/T and L/C.

If you do need other kinds of payment terms, maybe have to confirm by our account and manager.

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What’s the MOQ of Grand Garden Products?

MOQ of our usual-price items is one container. And MOQ of discounted items will be more.

Trial orders are welcome. If your order is lower than one container, please feel free to contact our staff to find out a solution. It’s our pleasure to help you.

 

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How about the product leading time?

Generally, it will take around 30-40days for us to produce the order products.

If you have any urgent case, please feel free to contact our staff. We will make most effort to find out a good solution for you.

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Does Grand Garden design new items?

Absolutely yes! We are so glad to research and design new items every year. Sincerely glad to recommend you more than 5 items each year. And we will apply patents for them. We also welcome contract business to make what you want.

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Does Grand Garden provide any guarantee on products?

So glad to tell you, we focus much on product quality. Depending on different items, we provide around 2-8 years of guarantee. We can also provide the relative test report.

 

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Can we make special color?

You can tell us what your desire color is and we can make it for you, because we have our own rattan factory.

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Can Grand Garden products be used as indoor furniture?

If you enjoy our items and want to use them for indoor, that’s no problem. And you can use them for longer time, because we are strictly following the outdoor standards to produce our products.

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Can Grand Garden be visited?

You are much welcome to visit our showroom and office. Just feel free to inform our staffs for prior arrangements.If there is any special reason that cannot make it out at the moment, we will inform you.

 

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